seedmapTerms of Use

When you create an account on seedmap, you agree to the conditions and commitments we set out here. These terms explain how we operate our platform, what we expect from account holders, and what happens if disputes arise. We update our terms periodically to reflect changes in our service or legal obligations, and we notify existing players when material updates occur.

Our seedmap platform operates in supported jurisdictions only. If you are outside a region where we legally provide services, you cannot open or maintain an account with us. We undertake to verify your location during account registration and maintain records of all users who engage with our sportsbook, live-dealer games, slots, and esports markets.

These terms are straightforward and reflect how we actually run seedmap. We are not a generic operator—we focus on transparent gameplay, reliable payment processing, and multilingual support. Everything in this document describes our real practice and our obligation to you as an account holder.

Account Opening and Verification

You must be an adult and resident in a jurisdiction where seedmap operates legally to create an account. During registration, we require you to provide your name, email, date of birth, and phone number. We then ask for government-issued ID—passport or national identity card—and proof of residential address such as a utility bill or bank statement dated within the last three months. We do not share these documents with third parties; we encrypt and store them on secure servers for KYC compliance and account recovery purposes.

Our verification process typically completes within one business day. If we cannot verify your identity using the documents you submit, we request additional materials or clarification. Until verification is complete, you cannot deposit funds or play on seedmap. Once verified, your account is active and you can access all our live-dealer tables, sportsbook markets, slots, and esports games.

Account accuracy: We require that all information you provide during registration—name, address, contact details—matches your identity documents and remains current. If details change, you must update your seedmap account immediately.

You are responsible for keeping your password confidential. If someone else accesses your account, we are not liable for unauthorised transactions unless you can prove the breach was due to seedmap negligence. Report suspicious activity to our support team immediately; we investigate all claims and can freeze accounts pending review.

Deposits and Withdrawals on seedmap

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks—mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly and credited to your seedmap balance within seconds. Minimum and maximum account preferences vary by payment method; these are displayed before you confirm a transaction.

Withdrawals are processed during business hours and return to your original deposit method. If you deposited via mobile banking, your withdrawal returns to local payment. If you used online payment or e-walletyour funds return the same way. Standard withdrawal timelines vary by bank; mobile banking and local payment typically process within one business day, while other methods may require up to two business days. We do not charge withdrawal fees.

We reserve the right to request additional verification before processing a withdrawal if we detect unusual activity or if the withdrawal amount exceeds a threshold we set based on account history. This measure protects both your account and our platform against fraud.

Game Rules and Payouts

All games on seedmap operate under fixed rules, which are posted on each game table or slot before you play. For live-dealer games—blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo—our dealers follow standardised procedures broadcast in real time. You see all cards, spins, and draws. Payouts are calculated automatically and credited instantly to your account once the round completes.

Bet Placement: You place bets during the betting window. Once the dealer announces "No more bets", no further wagers can be added to that round.
Draw Integrity: Live-dealer draws use certified mechanisms and are broadcast in HD so all results are transparent and visible to all players.
No Guaranteed Outcomes: seedmap makes no promise about game results. All wagers carry real financial risk and no outcome is assured.
Payout Accuracy: We calculate payouts according to posted odds and rules. If a calculation error occurs, we correct it; players are notified in writing.

Dispute Resolution and Liability

If you believe there is a discrepancy in a game result, payout, or account balance, contact our support team immediately with details of the transaction. We review disputes within two business days and respond in writing. If we find merit in your claim, we correct your balance; if not, we explain our reasoning. Most disputes are resolved through this process.

seedmap is not liable for indirect or consequential losses arising from your use of our platform—including lost earnings, lost opportunity, or emotional distress. Our liability is capped at the amount you deposited in the disputed transaction. We are liable for direct losses caused solely by our negligence or breach of these terms.

If you are unable to resolve a dispute with seedmap, you may submit a formal complaint to the regulatory authority in your jurisdiction. We cooperate fully with official inquiries and provide all transaction records and documentation on request.

Jurisdiction and Legal Notice

seedmap services are available only in jurisdictions where we are licensed and legally permitted to operate. Players from Jakarta, Surabaya, Bandung, Medan, and Semarang are within our service area; players outside supported regions cannot use our platform. You are responsible for confirming that seedmap is accessible in your location before creating an account.

These terms are governed by the laws of our operating jurisdiction. Any disputes are resolved through private arbitration before legal proceedings. We do not waive our right to pursue claims against users who breach these terms, including through fraud or breach of account restrictions.

Our support team is available in Indonesian and English during business hours. Standard inquiries receive responses within one business day. Account security issues are prioritized and addressed immediately. You can reach us through the contact channels listed on seedmap—email, chat, or phone support are available to all verified account holders. If you have questions about these terms or your account, contact our team. We remain committed to clear communication and fair treatment of all players on seedmap.