seedmapPrivacy Policy

This page describes what we collect when you use seedmap and how we keep that data protected. When you create an account, deposit funds, or play our live-dealer games, sportsbook markets, slots, or esports offerings, we collect information needed to operate the service safely and meet our legal obligations. We store all data on encrypted servers and do not share personal information with advertisers or marketing firms.

Our seedmap privacy approach centres on transparency and minimal collection. We ask for only the information we genuinely need—your name, address, identity document, and payment method. We do not sell or trade this data. We process information only to verify your identity, process deposits and withdrawals, prevent fraud, and respond to account inquiries. Our policy applies to all players who access seedmap from any location where our service operates.

You have rights over your data. You can request a copy of what we hold about you, ask us to correct inaccuracies, and request deletion when appropriate. Contact our privacy team if you wish to exercise these rights; we respond within thirty days.

What We Collect and Why

We collect your personal data during account registration. This includes your full name as it appears on your identity document, your date of birth, email address, residential address, and phone number. We use this information to verify you are an adult, establish your account, and contact you if account issues arise. We also collect a copy of your government-issued identity document—passport or national ID card—and proof of address such as a utility bill or bank statement. These documents allow us to comply with Know Your Customer (KYC) requirements and confirm you are not on financial sanctions lists.

We collect payment information when you deposit. This includes the payment method you select (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian bank details), the amount, and the date and time of the transaction. We do not store your full bank account number or payment card number; payment processors handle that encryption. We retain transaction records to reconcile your account balance, detect fraud, and fulfil tax reporting obligations.

We collect gameplay data when you use seedmap. This includes which games you play, bet amounts, game results, and your account balance. We use this information to calculate payouts, generate your account statement, and prevent problem patterns that might indicate account compromise. Live-dealer streams are recorded for quality assurance and dispute resolution; we retain recordings for thirty days and then delete them unless a dispute is active.

Location data: We collect your approximate location (city level) to confirm you are in a jurisdiction where seedmap operates. We do not track your precise GPS location or movement history.

Cookies and Tracking

Our seedmap website uses cookies to remember your login session and your language preference. These are functional cookies necessary for the site to work; they do not track your behaviour across other websites. We do not use analytics cookies or retargeting pixels. If you disable cookies in your browser, you may not be able to log in to seedmap. Our mobile app does not use cookies; it stores your login session locally on your device.

How We Protect Your Data

We encrypt all data in transit using TLS 1.2 or higher. We encrypt sensitive data at rest—identity documents, payment information, and account statements—using AES-256 encryption. Our servers are physically secured and monitored 24/7. We undergo annual security audits and penetration testing. Our development team follows secure-coding practices and does not log passwords or payment details.

We limit access to your data. Only staff members who need it to perform their job—account verification, customer support, fraud investigation—can view it. We have no permanent connection to third-party analytics platforms. We do not share your data with brokers, advertisers, or other gaming sites. We may share data with law enforcement if legally required; we notify you of such requests unless prohibited by law.

Data Retention and Your Rights

We retain your personal data and identity documents for as long as your account is active plus five years after closure. This retention window complies with financial reporting and anti-money-laundering regulations. Transaction records are retained indefinitely to honour dispute claims. After five years, we delete or anonymise your personal information unless legal obligation requires longer retention.

You may request a copy of your data at any time. We provide it in a portable, machine-readable format at no cost. You may request correction of inaccurate information; we update it and confirm the change in writing. You may request deletion of your account and associated data, though we retain transaction records as required by law. To exercise these rights, contact our privacy team using the channels listed below. We confirm receipt and respond within thirty days.

Account Deletion: We close your account and delete personal identifiers. Transaction records remain for compliance; these are anonymised and no longer linked to you.
Data Portability: You may request your data in CSV or JSON format. We provide account history, deposits, withdrawals, and personal profile information.
Objection: If we process your data based on legitimate interest, you may object. We will then stop unless legal obligation or fraud prevention overrides your objection.

Third-Party Services and Processors

We use payment processors to handle deposits and withdrawals. These processors receive your payment details and process transactions on our behalf. We have data-processing agreements with all vendors and ensure they meet equivalent security standards. Our payment partners operate in Indonesia and internationally; your data may be stored outside your jurisdiction to facilitate banking operations.

We use email service providers to send account notifications and password resets. We use hosting providers to store backups and serve our website. These vendors are contractually bound to protect your data and use it only as we direct. We do not use social media platforms to target advertising or market seedmap. We do not integrate with Google Analytics or third-party dashboards.

Contact Us and Changes to This Policy

If you have questions about how we handle your data, contact our privacy team. Our multilingual support is available in Indonesian and English during business hours, with typical response time of one business day. Players from Jakarta, Bandung, Surabaya, Medan, and Semarang can reach us through the same channels. We may update this policy to reflect changes in our service or legal requirements. We notify you in writing of material changes and give you thirty days to review the updated terms. Continuing to use seedmap after the effective date means you accept the updated policy.

Our commitment is to handle your data transparently, securely, and only as necessary to provide seedmap. We do not view your privacy as secondary to our business. Clear data practice is foundational to how we operate.